Frequently Asked Questions

Start with the Free plan at relius.ai. It includes core church management tools and supports unlimited members. Review the current signup and pricing pages for enrollment requirements and included features. The onboarding flow guides you through church setup, data import, and team invitations.

No setup fee is listed for starting a Relius account. If you need help migrating from another system, guided migration help may be available; contact the Relius team to confirm the current scope and terms.

Yes! Relius includes built-in import tools for Planning Center, ChurchTrac, Tithe.ly, and generic CSV files. Most migrations can be completed in under an hour. See our Migration Guides for step-by-step instructions.

All plans include unlimited people, groups, and events. We don't charge per-person fees like some competitors. Whether you have 50 or 5,000 members, the price stays the same.

Relius offers a Free plan with core church management and online giving. Ministry Pro ($60/mo) adds ministry workflows such as pastoral care and service planning. Ministry AI ($150/mo) adds optional AI tools, and Enterprise is available for larger organizations. All plans support unlimited members. Review the pricing page for current inclusions and annual totals.

Yes, you can upgrade or downgrade at any time. When upgrading, you'll get immediate access to new features and pay the prorated difference. When downgrading, the change takes effect at your next billing cycle.

The Free plan is available to churches of any size, and annual billing is available for paid plans. Contact the Relius team to ask about any current church-planter or special pricing programs.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. Invoicing is available for churches that prefer to pay by check.

No contracts. Relius is month-to-month. You can cancel anytime and your data will remain accessible for 30 days to allow for export.

Review Relius security documentation and your account configuration for current encryption, hosting, access-control, and backup details. Your church should confirm that the documented practices meet its legal, denominational, and operational requirements.

Only users you authorize can access your data. Relius staff cannot access your data without your explicit permission. We have strict internal policies and audit logs for any support access.

Review the current Privacy Policy for how Relius handles data, service providers, and permitted uses. Do not rely on this FAQ as a substitute for the policy or a church-specific data-processing review.

Where an export is available, Relius supports downloading records in the formats and scopes shown in your workspace. Confirm the current export options and retain an appropriate copy before changing systems.

Relius provides privacy-related controls and can discuss data processing agreements where applicable. GDPR obligations depend on your church, region, vendors, and operating practices, so review the current documentation and obtain qualified advice for your situation.

Backup and recovery behavior depends on the current service configuration and retention policy. Confirm the available recovery options with Relius before relying on them for an operational or compliance plan.

The AI Pro plan may include optional tools such as content drafting, sermon planning, pastoral-care prompts, volunteer scheduling assistance, translation support, and giving-history review. Availability and outputs can change; review current plan details and require human review before acting on suggestions.

Yes. Relius includes integrated giving through Stripe. Review the current giving and processor pages for applicable rates and terms. You can accept one-time and recurring gifts, run campaigns, and generate receipts; consult qualified tax guidance for receipting requirements.

Yes. Relius is mobile-responsive, so members and staff can use supported web workflows from a phone or tablet browser. Native iOS and Android apps are planned but are not available yet.

Yes, Relius includes a website builder with customizable templates. You can publish event calendars, sermon archives, staff directories, and giving pages to your own domain.

Yes! Relius integrates with Stripe (payments), Google Calendar, Mailchimp, CCLI (song licensing), and more. The AI Pro plan includes REST API access for custom integrations.

Most migrations complete in under an hour using our automated import tools. More complex migrations with custom data may take longer. Our team is available to help at no extra cost.

You can migrate people/members, families, groups, donations, attendance history, notes, and more. The specific data depends on what your current system exports.

Our import process is designed to preserve all your data. We recommend keeping your old system active during the transition period until you verify everything transferred correctly.

Yes, many churches run both systems in parallel during transition. This lets you verify data accuracy and train your team before fully switching.

Support options vary by plan. Review the current pricing and support information for available email, chat, phone, and success services.

Relius provides this documentation and guided onboarding resources. Contact the team to confirm which live onboarding or training options are currently available for your plan.

Email support is monitored Monday-Friday, 9am-6pm Eastern. Chat support is available during the same hours. Emergency technical issues are escalated 24/7.

Yes, we have an active community of church administrators sharing tips and best practices. Access it from the Help menu in Relius or visit community.relius.ai.