Frequently Asked Questions

Sign up for free at relius.ai. No credit card required. The Free plan includes full church management, online giving, and AI-powered donation tools with unlimited members. Our onboarding wizard will guide you through setting up your church, importing data, and inviting team members.

No, there are no setup fees. You can start using Relius immediately after signing up. If you need help migrating from another system, our team offers free migration assistance.

Yes! Relius includes built-in import tools for Planning Center, ChurchTrac, Tithe.ly, and generic CSV files. Most migrations can be completed in under an hour. See our Migration Guides for step-by-step instructions.

All plans include unlimited people, groups, and events. We don't charge per-person fees like some competitors. Whether you have 50 or 5,000 members, the price stays the same.

Relius offers a free forever plan with full church management and online giving. Ministry Pro ($60/mo) adds pastoral care, service planning, and unlimited communications. Ministry AI ($150/mo) includes the full AI suite for sermon planning, content creation, and pastoral insights. Enterprise is available for large organizations. All plans include unlimited members.

Yes, you can upgrade or downgrade at any time. When upgrading, you'll get immediate access to new features and pay the prorated difference. When downgrading, the change takes effect at your next billing cycle.

The core platform is free forever! For paid plans, annual billing saves 15%. We also offer 6 months free for church planters and special considerations for churches in unique situations.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. Invoicing is available for churches that prefer to pay by check.

No contracts. Relius is month-to-month. You can cancel anytime and your data will remain accessible for 30 days to allow for export.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use Google Cloud Platform with SOC 2 Type II certified data centers. Regular backups are stored in multiple geographic regions.

Only users you authorize can access your data. Relius staff cannot access your data without your explicit permission. We have strict internal policies and audit logs for any support access.

Absolutely not. Your data belongs to your church. We never sell, share, or use your data for advertising or marketing purposes. See our Privacy Policy for full details.

Yes, you can export all your data at any time in standard formats (CSV, JSON). We believe in data portability—your data is yours, not ours.

Yes, Relius is fully GDPR compliant. We offer data processing agreements (DPAs) for European churches and tools to handle data subject requests.

Data is backed up continuously with point-in-time recovery available. Daily snapshots are retained for 30 days. In the unlikely event of data loss, we can restore to any point within that window.

The AI Pro plan includes: Content Studio (sermon-to-social generation), AI Sermon Planner, Pastoral Care AI (sentiment analysis, at-risk detection), AI Volunteer Scheduler, AI Donations Manager (churn prediction), Translation Console (50+ languages), and Semantic Bible Search.

Yes! Relius includes integrated giving through Stripe with competitive processing rates (2.2% + $0.30 per transaction). You can accept one-time and recurring gifts, run campaigns, and generate tax-deductible receipts.

Yes, Relius has a mobile app for iOS and Android. Members can view the directory, RSVP to events, give, and access group resources. Staff can manage check-ins and view dashboards on the go.

Yes, Relius includes a website builder with customizable templates. You can publish event calendars, sermon archives, staff directories, and giving pages to your own domain.

Yes! Relius integrates with Stripe (payments), Google Calendar, Mailchimp, CCLI (song licensing), and more. The AI Pro plan includes REST API access for custom integrations.

Most migrations complete in under an hour using our automated import tools. More complex migrations with custom data may take longer. Our team is available to help at no extra cost.

You can migrate people/members, families, groups, donations, attendance history, notes, and more. The specific data depends on what your current system exports.

Our import process is designed to preserve all your data. We recommend keeping your old system active during the transition period until you verify everything transferred correctly.

Yes, many churches run both systems in parallel during transition. This lets you verify data accuracy and train your team before fully switching.

All plans include email support with responses within 24 hours. Growth and AI Pro plans include chat support. AI Pro plans include phone support and a dedicated success manager.

Yes! We offer free onboarding calls for new churches, recorded video tutorials, and this documentation. AI Pro customers get personalized training sessions.

Email support is monitored Monday-Friday, 9am-6pm Eastern. Chat support is available during the same hours. Emergency technical issues are escalated 24/7.

Yes, we have an active community of church administrators sharing tips and best practices. Access it from the Help menu in Relius or visit community.relius.ai.